Know Before You Go

Whether you’re looking for a convention, meeting, or a public show, here’s where you’ll find everything you need to know.

Evelyn Murphy

Director of Guest Experience

[email protected]

503-731-7914

Restaurants and Cafés

Eat and drink like a local or dine all over the world.

Our two Portland Coffee Roasters cafés serve organic coffee, beverages, fresh bakery goods, assorted oatmeal breakfasts, yogurt, and sandwiches. And it doesn’t get more Portland than the Stir Bistro and Lounge, a full-service restaurant with a menu focused exclusively on local flavors and specialties. If you like microbrews, Oregon wine, or homegrown spirits — Stir has it! For heartier appetites, our other restaurant offerings range from delicious burgers to mouth-watering pizza or chicken tenders, all made to satisfy. Enjoy!

See what’s open

Guest Experience Marketplace

Our Guest Experience Marketplace is located next to the main welcome desk in front of the guest experience office on the lobby level across from the MLK entrance.

Services

Self-serve complimentary cloud-based printing and copying (black and white, 8.5 x 11” paper only)
MagicBox kiosk for unique Portland themed gifts (located in Ginkoberry Lobby and by Portland Coffee Roasters near Pre-Function B Lobby)
Buckmxn Publishing book kiosk (in Ginkoberry Lobby)

Our welcome agents are happy to also assist with the following:

Wheelchair and mobility scooter reservations
Booster seats
Lost and found
Directions and wayfinding within the building
Information about local Portland attractions and dining options

Lockers and Personal Storage

The OCC has locker rentals available for short-term storage of personal items thanks to our partners at LocketGo. These salmon-colored lockers are reservable with your mobile device and a credit card. There are three convenient locations throughout the building. Please click on your preferred location to go to the reservation platform.

MLK Lobby (near main entrance)
Holladay Lobby (north end of the building)
Ginkoberry Concourse (south end of the building)

Orange lockers in a lobby. — Lockers in Holladay Lobby

Lost and Found

Sometimes you just forget where you set your phone, or you leave your coat on the back of a chair. Lost and found items are tagged, cataloged, and stored for 30 days. After that, unclaimed items are donated.

Find something?
If you’ve found an item, it can be turned into any staff member, or at the OCC welcome desk located in the MLK Lobby.

Lose something?
If you’ve lost something, call OCC welcome concierge at 503-731-7800 or email a detailed description to [email protected]. If you happen to have a photo of your missing item, it will help us identify it.

Tell us about your lost item

Wireless internet access is available throughout the convention center. Complimentary Wi-Fi service is available in all lobbies and meeting rooms.

Individual pay-as-you-go Wi-Fi service

Basic service is available for $12 per day, Business Class service for $50 per day, with your credit card payment. Customer support is provided on site.
Connect to Wi-Fi using Android Devices
1. Open Settings:
  
  Swipe down from the top of the screen to open the notification panel.
  
  Tap on the gear icon to open the Settings app.
2. Go to Wi-Fi Settings:
  
  In the Settings menu, tap on “Network & Internet” or “Connections,” depending on your device.
  
  Tap on “Wi-Fi.”
3. Turn on Wi-Fi: Toggle the Wi-Fi switch to the “On” position if it’s not already on.
4. Select a Network:
  
  Your device will start scanning for available Wi-Fi networks.
  
  Tap on the network you want to connect to either OCC Free Wi-Fi or OCC Wi-Fi.
5. Connected: Once connected, you should see the Wi-Fi icon in the status bar at the top of the screen.
Connect to Wi-Fi using iOS Devices (iPhone)
1. Open Settings: Tap on the “Settings” app on your home screen.
2. Go to Wi-Fi Settings: In the Settings menu, tap on “Wi-Fi.”
3. Turn on Wi-Fi: Toggle the Wi-Fi switch to the “On” position if it’s not already on.
4. Select a Network:
  
  Your device will start scanning for available Wi-Fi networks.
  
  Tap on the network you want to connect to either OCC Free Wi-Fi or OCC Wi-Fi.
5. Connected: Once connected, you should see the Wi-Fi icon in the status bar at the top of the screen.
Wi-Fi Tips
- Ensure that you are within range of the Wi-Fi network you want to connect to.
- If you can’t find the network, try turning Wi-Fi off and then on again to refresh the list of available networks.
- Make sure you have the correct password if you are trying to connect to a secured network.
- If you are still having trouble, restarting your phone might help resolve connectivity issues.

OCC is a Cashless Venue

To provide a faster, more efficient transaction process, we only accept credit/debit cards and touchless payment methods.

Learn why OCC is a cashless venue

ATMs

You'll find five ATMs conveniently located within the venue:

Pre-Function A Lobby
Pre-Function B Lobby
Pre-Function C Lobby
South Ginkoberry Concourse
Pre-Function E Lobby

Reverse ATM (Cash-to-Card Machines)

Recognizing not everyone may have a debit or credit card, cash-only guests may anonymously exchange their cash for a Visa card at a Reverse ATM to use at restaurant and cafes, parking garage or anywhere Visa is accepted. The Visa card may only be loaded one time with a cash credit and is 100% fee free.

You'll find a reverse ATM located down the short hallway to the left of the welcome desk in the MLK Lobby.

Mamava® Wellness Suites

A Mamava wellness suite near a quiet seating space.

OCC provides two Mamava wellness suites. These private and secure suites are located near the A and E meeting rooms on level 1.
The suites are ADA-compatible with a comfortable seating area and are equipped with standard AC power outlets and USB charger ports.
Note: All Mamava suites come with a Bluetooth SmartLock that syncs with Mamava’s mobile app. Download the app at mamava.com/mobile-app.
Door code requests for entry can be obtained from our receptionists in the administration office on level 2 and by calling 503-235-7575.

First Aid and Medical Attention

OCC has two fully equipped first aid rooms, one located in the Exhibit Hall A Lobby and the other outside Exhibit Hall E.
An Emergency Medical Technician (EMT) is on site during events with attendance over 1,000 or when otherwise deemed appropriate for the safety of attendees.
EMTs may be contacted by picking up any house phone and dialing “7849” or by alerting any OCC staff member.
The building also has multiple defibrillator stations (AEDs) located in public spaces for immediate response to a medical emergency.

Alcohol Consumption

We love our beer, wine and spirits in Portland, but we also want everyone to enjoy their visit in a safe and friendly atmosphere. An alcoholic beverage may only be consumed in the area where it was purchased.
Animals

Our animal friends are the best, but animals are not permitted on the convention center grounds. This includes emotional support animals. Only service dogs or miniature horses trained to provide assistance to an individual with a disability, through a specific action, are allowed.
Balloons and Flying Objects

Due to our high ceilings and exposed rigging, no helium (or lighter-than-air) balloons are permitted inside the venue. Visitors are not permitted to bring any flying objects—including drones—into the venue or onto the convention center grounds without the express permission of the executive director.
Footwear

Shoes with protective soles must be worn at all times. Walking barefoot inside the building is not allowed.
Smoking

The OCC is a non-smoking venue. This includes e-cigarettes, vaporizers, and all smokable substances. Smoking is permitted outside the facility only in designated areas.
Weapons

Firearms are banned in all public buildings in Oregon with limited exceptions such as possession of a concealed handgun license. OCC prohibits weapons such as metal knuckles, straight razors, nunchaku, slingshots, explosives or knives over three inches.