☰ Site menu Search
Oregon Convention Center
Facebook Instagram YouTube Flickr

Universal Links

  • Calendar
  • Parking
  • Accessibility
  • Eat now
  • 503-235-7575
  • Contact
  • Home
  • Attend
  • Plan
  • Exhibit
  • About
  • In the news

WE WELCOME EVERYONE

As hosts to the world, we deeply respect our guests and our community. We’re here to make sure everyone feels safe bringing their ideas, their passions and their hearts to the table. Because positive change can begin anytime, anyplace, with anyone. Like you. Right here. Right now.

  • Attend
  • Events
  • Know Before You Go
  • Parking and Directions
  • Accessibility
  • Maps

GO

WE LIVE FOR MAGIC

We live for the lights, the music, the food, the learning, the inspiration, and the togetherness. We live for positive change and transformative experiences that blaze a path toward endless possibilities. The awesome potential of every event keeps us on our toes and, sometimes, knee-deep in caffeine. But the magic of pulling it all off? Totally worth it.

  • Plan
  • Book An Event
  • Floor Plans and Rates
  • Event Services
  • Catering Services
  • Client Services Guide
  • Space To Grow Fund

GO

WE GET IT DONE

Last minute request? Done. Idea about how to do something better? Done. Guest who wants something we’ve never heard of—now, if possible? Done. And done. YES is the answer. Determination, creativity and teamwork are how we deliver on it.

  • Exhibit
  • Order services
  • Move In and Move Out

GO

 

WE ARE FORWARD THINKING

Sustainability is in our DNA. It’s who we are and why we do what we do. We’re passionate about cultivating diversity, advancing equity and practicing inclusion in all of the work we do. People. Planet. Progress. It’s how we work toward a better tomorrow.

  • About
  • Diversity, Equity, and Inclusion
  • Sustainability
  • Staff Directory
  • Jobs
  • Public Art Collection
  • OCC Neighborhood

GO

 

In the news

  • Recent Stories
  • Sustainability News
  • Press
  • Our Community Stories

GO

  1. Home
  2. News
  3. Oregon Convention Center highlighted in internationally accredited tourist industry training program
  • Oregon Convention Center highlighted...

Oregon Convention Center highlighted in internationally accredited tourist industry training program

May 08, 2017, news releases

Looking for stories of exemplary customer service in the tourism industry, the Education Foundation of the Oregon Restaurant and Lodging Association reached out to Scott Cruickshank, then Executive Director of the Oregon Convention Center.

In conjunction with the American Hotel and Lodging Educational Institute, the Education Foundation was launching an exciting project to create an Oregon version of an internationally accredited training program that featured guest service stories epitomizing the curriculum’s core seven principles: recovery, personalization, knowledge, passion, commitment, inclusion, personality.

The story that emerged involved OCC Executive Assistant Brandy Trotter and the OCC team for the principle of inclusion. Last September Brandy helped a visitor who was in town for the 2016 World Parkinson Congress. The visitor had flown in from Australia to attend the conference, only to find her hotel accommodations did not meet her specific medical needs. Brandy collaborated with numerous staff and other organizations to not only find the guest appropriate accommodations, but ensure that she could safely transition her hotel room, attend the conference and enjoy Portland as she had intended.
 
Recently a crew from the Education Foundation visited the OCC and shot a video featuring Brandy telling the story and Matt Pizzuti highlighting the support of the entire OCC team, and now that video is part of the course. The training video also has an accompanying printed instructional guide that features photos of OCC. While the course is based in Oregon, it is being used nationally and internationally. It already has been viewed in China, Thailand, India and other countries, and Dubai has reached out to use this as a model for a program of their own

You can see a preview of the videos here.

The Oregon Convention Center is owned by Metro and managed by the Metro Exposition and Recreation Commission. OCC is a LEED Platinum certified facility hosting groups from around the world and bringing millions of dollars into the Portland and Oregon economy.

Related 
Education Foundation of the Oregon Restaurant and Lodging Association Scott Cruickshank Brandy Trotter OCC staff ORLA

Share This Story

Subscribe to OCC News

OCC News Feed

Get In Touch

Our knowledgeable staff is ready to help. Chat with one of our experts now to find out why OCC is the perfect venue for your next event.

  • Give us a call
    503-235-7575
  • Chat with
    an expert
  • Drop us a line
    [email protected]

Current events

  • May 5—May 82025 APHL Annual Meeting (Association of Public Health Laboratories)
  • May 7—May 837th Annual OAME Trade Show & Luncheon 2025
  • May 8—May 8Travel Portland Awards Luncheon
See Full Calendar

Latest news

  • Apr. 04, 2025Oregon Convention Center Awards $150,000 in Space to Grow Sponsorships to Seven Local Organizations
  • Mar. 05, 2025Bold Reuse Drives Waste Reduction at Oregon Convention Center with New Reusable Cups and Trays
  • Jan. 24, 2025Events Industry Council Recognizes Oregon Convention Center for Achieving Certification for Sustainability
See All News

Partners

Travel Portland Logo
Levy Restaurants Logo
Edlen Electrical Logo
ON Site Audio Visual Logo
Oregon Convention Center
777 NE Martin Luther King, Jr. Blvd
Portland, OR 97232

Footer Menu

  • 503-235-7575
  • Jobs
  • News
  • Contact
  • Privacy policy
Facebook Twitter Instagram YouTube Flickr

Terms of Service Menu

    Hello, we're Metro.

     
    Metro logo
    • Arts and event centers
    • Oregon Zoo
    • Parks and nature
    • Garbage and recycling
    • Land and transportation

    Oregon Convention Center

    Close menu
    Home Close
    Facebook Instagram YouTube Flickr

    Main menu

    • Attend
      +− Submenu
      • Calendar
      • Know Before You Go
      • Parking and Directions
      • Maps
    • Plan
      +− Submenu
      • Book an Event
      • Floor Plans and Rates
      • Event Services
        +− Submenu
        • Production Services
        • Technology Services
        • Ticketing Services
        • Marketing and Branding
        • Spire Lighting Inquiry
        • Security Providers
        • More Services
      • Catering Services
        +− Submenu
        • Catering
        • Restaurants
      • Client Services Guide
      • Guest Experience and Amenities
      • Space To Grow Fund
    • Exhibit
      +− Submenu
      • Move In and Move Out
    • About
      +− Submenu
      • Staff directory
      • Diversity, Equity, and Inclusion
      • Sustainability
      • Jobs
      • Public Art Collection
      • Our Neighborhood
    • News
    Top